3 min read

Handling a complaint and following up

A 2-star review isn't a crisis — it's the start of a conversation. Keep Up shows you the who, when and how to reach them.

When the rating drops

Any rating below 4 stars shows up as a red flag on the dashboard, in the weekly report, and (if you've opted in) as a push to your phone. You know within minutes, not days.

The visit context

Open the flag — it shows the visit, the worker, the photos, the ticked-off items, and (if the customer left a note) their words. You can see at a glance whether it's a small miss or something bigger.

The polite follow-up

Keep Up has a follow-up template. 'Sorry to hear you weren't 100% happy — we'd love to make it right.' You approve, it sends, in the customer's language. A warm recovery, instantly.

Track recovery

Customers who rated low and then came back are marked 'recovered' once they rate 4+ again. You see your recovery rate in the weekly report.

More guides

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Your first weekly schedule in Keep Up

Never set up a schedule before? Good — Keep Up is built for that. Here's how to go from a list of customers in your head to a working four-week round in about an hour.

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Giving temporary workers access with a QR code

Stop creating accounts for workers who might only be with you a week. QR onboarding means no email, no password, and one-tap revoke.

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Letting AI fill the gaps in your week

Someone called in sick. Someone quit. A new customer wants in. Keep Up's assistant rebuilds the week so you don't have to.

Ready to run your week on autopilot?

Start free for 14 days. No card needed. $150/mo + $5/user after that.

Get started See pricing